When did you last have some Skittles? I can’t even remember. It was so long ago.
But, to be fair, I’m not really their target market.
SO WHY ARE THEY SPENDING MONEY MARKETING TO ME?!
The social media/marketing/PR gossip-machine has been in overdrive this week with the “news” that Skittles has replaced its homepage with a Twitter search page. Woohoo!
Gawker is in awe of the personal PR potential this affords us all:
“And Twitter users are, as planned, including the word “Skittles” in their posts in order to have the honor of appearing on the Skittles.com home page.”
An honour indeed.
So, a few questions for Agency.com and Skittles:
1. Who would really want to go to the Skittles homepage? Its a frigging sweet!
2. Who is your target audience?
3. Where do you find these people?
4. Do they read Brand Republic or AdAge?
5. Are they even on Twitter?
The FT in all its social media wisdom proclaims the stunt a success:
“Early indications suggest the campaign is a success. The Skittles meme went viral on Twitter, and “#Skittles” is today’s most-popular term on the micro-blogging site.”
Wow, a success? After only a few hours? Twitter really is amazing!
But what will this actually do for sales of Skittles? Yes, this website is not a vital marketing vehicle for a brand like this, so you might argue ‘why not?’. Econsultancy praises it as an ‘amazing social media campaign’. Is it? Can we really call a campaign ‘amazing’ after only a few days? It’s interesting certainly, but how do we measure success? Surely in the same way we do with all kinds of marketing: sales, revenues, returns…
Of course brand engagement and ‘conversation’ is important, but it wont run a successful business on its own. Too much social media seems to exist only for itself or for the enjoyment of those who ‘get it’. This, in my mind, is a narrow and dangerous approach. Innocent are an example of a brand that continually seems to ‘get it’, but for all the right reasons. Their site creates meaningful content and develops valued relationships with its key audiences. Skittles doesn’t seem to have made a real effort to engage or to add anything into the mix.
So my real question is whether Skittles will see measurable results and long-term benefits. The ‘buzz’ around this seems to stem mainly from social media ‘gurus’ and the like. It’s a stunt. One that makes ‘us’ think, but will if affect the bottom line? Will it reach those that matter? I really do hope they prove me wrong.
Danny Whatmough